- Become genuinely interested in other people.
- Smile.
- Remember a person’s name is the sweetest and most important sound in any language.
- Be a good listener; encourage others to talk about themselves.
- Talk in terms of the other person’s interest.
- Make other people feel important – and do it sincerely.
WINNING PEOPLE TO YOUR WAY OF THINKING
- The only way to get the best of an argument is to avoid it (you don’t have to attend every fight you’re invited to).
- Begin in a friendly way.
- Get the other person saying “Yes” immediately.
- Find areas of mutual agreement.
- Let the other person do a majority of the talking.
- Let the other person feel the idea is theirs.
- Try honestly to see things from the other person’s point of view.
- Be sympathetic with the other person’s ideas and desires.
- Appeal to the nobler motives.
- Dramatize your ideas.
- Throw down a challenge.
- Show respect for others’ opinions. Never say, “You’re wrong!”
- If you are wrong, admit it quickly and emphatically.
COACHING A WINNING TEAM
- Be generous with encouragement.
- Give positive feedback regarding outstanding, improved, and consistent performance.
- Help people set and achieve personal, business, and professional development goals.
- Communicate your expectations clearly (preferably in writing).
- Help people clarify their thinking.
- Reinforce the behaviors you want repeated.
- Focus on specific issues or behaviors the person can control.
- Avoid personal attacks, sarcasm, or innuendos.
- Avoid inflammatory words such as should have, ought to, have to, always, and never.
- Believe in your people.
- Be a positive role model.
- Stay in the moment. Give the other person your complete time and attention.